Smustard FAQ - The five questions posted most recently:

I lost/accidentally deleted the script I just purchased. How can I get it back?

Fri, 09 Dec 2011 23:54:00 GMT

If this does happen, not to fear.

First thing is to try to download it again using the email link�you received at purchase (we do provide some leeway for such an event).

If you don't have it, try accessing it from the "MySmustard" button of the free Smustard Toolbar - this will provide a list of scripts you've purchased, with links to download them.

If that doesn't work, simply send an email to info@smustard.com and let us know the email id you used when purchasing the script.� We'll verify your purchase and tell you how to obtain a�replacement.�

Is there any help if one of your scripts corrupts SketchUp? BTW, I love the SMustard name! Made me laugh out loud. I also love SketchUp and don't want it screwed up. Thank you.

Fri, 09 Dec 2011 23:53:00 GMT

A smustard.com script should never corrupt the SketchUp program or any of its resources.� If you suspect a smustard.com script did corrupt SketchUp, please contact us immediately and explain the situation, and we will work with you to the extent that you are satisfied that none of our scripts could have corrupted SketchUp.

When you use SketchUp for modeling and run a script, there is always the chance that something unexpected might occur.� A script might have a bug, or SketchUp or the operating system might abnormally terminate at any time.� Therefore, it is always a good idea, whether you are running ruby scripts or not, to save your model as you progress. �

I have installed some of the free script that you have on your site, just to see how they work. But after install them, I'm not sure how some of them work. Does each script come with a tutorial or instruction on the proper way to use them?

Fri, 09 Dec 2011 23:50:00 GMT

Some of the scripts do need a little explanation.� For�a first pass at determining what a script does, or what you need to do to properly run the script, read the tutorial on the script page itself.��

If that is insufficient, using a text editor, (like Notepad of BBEdit),�view the script and read the comments within the script.� Oftentimes, the comments will describe usage instructions.�

Failing that, you can always ask a specific question here, or, you can search the SketchUp forums for clues to use or behavior.

We are working on cleaning up our act in regards to having proper tutorials.�

I was a member of FormFonts for a time and as part of my subscription, downloaded some scripts including DashedLines, FlightPath2 and Nudge - all of which have since been updated. I notice that FormFonts no longer hosts these scripts but instead directs customers here to Smustard. Do I have to pay for these scripts again to receive the latest versions? Or is my original purchase in some way honoured, allowing me to get the updates for free? Thanks, Rob.

Fri, 09 Dec 2011 23:49:00 GMT

You actually never purchased any scripts from FormFonts, but licensed their use with your subscription.� When your subscription ran out, so did your license to use the scripts. � If you are still using the FormFonts scripts without a current subscription, you are in violation of your license agreement with FormFonts.

If you want to get the latest copies of these scripts, you must purchase them from smustard.com.� You will then own a perpetual license to use the scripts, and also be authorized to receive minor updates.�

Where do I save the scripts I download?

Mon, 29 Aug 2011 22:26:00 GMT

Smustard scripts should be saved to your SketchUp/Plugins folder, with a .rb file extension. For example, "weld.rb". (There are exceptions to this for scrambled (encrypted) ruby scripts. These end in ".rbs" and must keep this extension name.)

For SketchUp Pro 5 on PCs, the path will be something like
C:\Program Files\@Last Software\SketchUp 5\Plugins

For SketchUp 6 and higher�on PCs, the path will be something like
C:\Program Files\Google\Google SketchUp 6\Plugins
(replace the '6' with the corresponding verson of SketchUp you are using)

For SketchUp 6 and higher on Macs, the path will be something like
Macintosh HD/Library/Application Support/Google Sketchup 6/SketchUp/Plugins
(replace the '6' with the corresponding verson of SketchUp you are using)

If you don't want to manually locate the Plugins folder, you can use the following Ruby code to open your Plugins folder from within SketchUp - just copy and paste the code into SketchUp's Ruby console (in SketchUp, select Window > Ruby console) and press :

UI.openURL("file://#{Sketchup.find_support_file("Plugins")}")�

Once the script is saved to the correct location, it will load automatically the next time you start SketchUp. After that, follow the instructions from the script's web page.

If there are other files that accompany a script in a .ZIP file, the script's web page or the script's installation instructions will indicate where to place these other files.

TIP: When downloading a .zip file, save it to your Desktop or My Documents folder, or another convenient location.� Then open the .zip file and�drag the entire contents to your Plugins folder.� The reason for this is that .zip files often have subfolder structures essential for the plugins to work correctly.

If you are running Windows Vista or Windows 7 and�you can't find your download after saving it directly to the Plugins folder, see our FAQ item about missing files.�